At Parenus, we strive to provide exceptional products and services. However, we understand that there may be times when you need to request a refund or cancel an order. This Refunds and Cancellations Policy (“Policy”) outlines the terms and conditions under which we process refunds and cancellations for our corporate gifting products and services (“Products”).

By placing an order with Parenus, you agree to the terms of this Policy. If you have any questions or need further assistance, please contact us at sales@parenus.com  or +91 9391975228

1. Cancellations

1.1 Cancellation Requests
You may request to cancel an order before it is processed or shipped. To cancel an order, please contact us as soon as possible with your order number and cancellation request.

1.2 Cancellation Fees
Orders that are canceled before processing or shipping may be eligible for a full refund and the refund shall be processed in 3-5 working days, However, if an order has already been processed or shipped, cancellation requests may not be accepted, and you may need to follow our return procedure.

2. Refunds

2.1 Eligibility for Refunds
Refunds are available for the following situations:

Incorrect or defective products received
Products that do not match the description on our Site
Cancellations made before the order is processed or shipped
2.2 Non-Refundable Items
Certain items may be non-refundable, including but not limited to:

Customized or personalized products, unless defective or incorrect
Perishable items, if applicable
2.3 Refund Request Process
To request a refund, please contact us within [number] days of receiving your order. Provide your order number and details about the issue with the product. We will review your request and provide instructions for returning the item if necessary.

2.4 Refund Processing
Once we receive and inspect the returned product (if applicable), we will process your refund. Refunds in 1-2 working days will be issued to the original payment method used for the purchase. Please allow 4-5 business days for the refund to appear in your account, depending on your financial institution.

3. Returns

3.1 Return Instructions
If your order is eligible for a return, we will provide you with instructions on how to return the product. Products must be returned in their original packaging and condition.

3.2 Return Shipping Costs
Unless the return is due to an error on our part or a defective product, you will be responsible for the return shipping costs.

4. Order Modifications

4.1 Modifications
If you need to modify an order (e.g., change the delivery address), please contact us as soon as possible. We can only make changes if the order has not yet been processed or shipped.

5. Contact Us

For any questions regarding refunds, cancellations, or returns, please contact us at:

Parenus
G 6, Sapphire Complex, Amrutha Hills, Punjagutta Officers Colony, Punjagutta, Hyderabad, Telangana 500082
sales@parenus.com
+91 9391975228