Thank you for ordering with Parenus! We are committed to delivering your corporate gifts in a timely and efficient manner. This Shipping Policy (“Policy”) outlines our shipping procedures, including shipping costs, delivery times, and handling of orders.
By placing an order with Parenus, you agree to the terms of this Policy. If you have any questions or need assistance, please contact us at [Your Email Address] or [Your Phone Number].
1. Shipping Methods and Costs
1.1 Shipping Options
We offer various shipping options to meet your needs. Shipping methods available at checkout include:
Standard Shipping
Expedited Shipping
Shipping options may vary based on your location and the size of your order.
1.2 Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination.
1.3 Free Shipping
We occasionally offer promotions for free shipping on orders over a certain amount. Details of such promotions will be provided on our website or through promotional communications.
2. Processing Time
2.1 Order Processing
Orders are processed within 2-3 business days of receipt. Processing time may vary depending on product availability and order volume.
2.2 Customization Orders
Orders that include customized or personalized items may require additional processing time. You will be informed of any extended processing times at the time of your order.
3. Delivery Times
3.1 Estimated Delivery Times
Estimated delivery times are based on the shipping method selected and your location. Typical delivery times are as follows:
Domestic Shipping
- Delivery Timeline: We aim to deliver all domestic orders within 5-7 business days from the date of purchase.
- Shipping Charges: Shipping charges may vary based on the delivery location and the weight of the package. You will be notified of any applicable shipping fees at checkout.
- Tracking: Once your order has been dispatched, you will receive a tracking number via email. This will allow you to monitor your shipment’s progress until it reaches your doorstep.
International Shipping
- Delivery Timeline: For international orders, the delivery timeline is typically between 20-30 business days. However, this may vary depending on customs clearance and local delivery services.
- Shipping Charges: International shipping rates are calculated based on the destination and package weight. Any customs duties or taxes levied by the destination country are the responsibility of the customer.
- Tracking: International orders will also include tracking information, so you can stay updated on your package’s journey.
Please note that these are estimates and actual delivery times may vary due to factors such as weather conditions, carrier delays, or logistical issues.
3.2 Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
4. Shipping Restrictions
4.1 International Shipping
At this time, we only ship within [Your Country/Region]. We do not offer international shipping.
4.2 P.O. Box Addresses
We may not be able to deliver to P.O. Box addresses. Please provide a physical shipping address when placing your order.
5. Order Issues
5.1 Missing or Lost Packages
If your package does not arrive within the estimated delivery time or appears to be lost, please contact us at info@parenus.com or +91 9391975228 for assistance. We will work with the carrier to resolve the issue.
5.2 Incorrect Shipping Address
Please ensure that the shipping address provided at checkout is accurate. Parenus is not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer.
6. Returns and Exchanges
6.1 Return Policy
For information on returns and exchanges, please refer to our Refunds and Cancellations Policy [link to Refunds and Cancellations Policy].
7. Contact Us
If you have any questions or need further assistance with shipping, please contact us at: +91 9391975228 or email : sales@parenus.com
Parenus
G 7, Sapphire Complex, Amrutha Hills, Punjagutta Officers Colony, Punjagutta, Hyderabad, Telangana 500082
sales@parenu.com
+91 9391975228